Rimini Chatbot: a Digital Assistant at the service of the citizen
Approach The innovation model followed in the implementation of the project is of the Open type as it has seen the use of design thinking methodologies for the design and testing of AI. A first phase of study, in collaboration with the experts, and an analysis of the recurring themes, was followed by the phase of elaboration of conversational flows. Before the chatbot was put into production, content checks were carried out with domain experts from the Municipality of Rimini and usability test cycles with end users. In this phase, the methodology indicated by the AGID guidelines for testing the usability of a web service was applied for the first […]